Easy Returns
At UMSZ BIKEZ, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return your order according to the return policy below.
Return Period
You may return your order within 14 days of receipt.
To be eligible for a return, the product must be registered within this period and meet the conditions below.
Return Conditions
To be eligible for a refund, the product must:
- Be returned within 14 days of delivery.
- Be in good condition without unnecessary damage.
- Be complete with all original accessories, manuals, and included parts.
- Be returned in the original packaging if possible.
Products that show clear signs of use, are damaged due to improper use, or are returned incomplete may not qualify for a full refund.
Requesting a Return
Do you want to return a product? Please contact our customer service first before sending the product back.
Please include:
- Your order number.
- Your full name.
- The reason for the return.
- Photos of the product if it is damaged or incorrectly delivered.
Send your return request to:
Email: info@umsz-bikez.nl
After receiving your request, you will receive further instructions for returning your order.
Refunds
Once we have received and inspected your return, we will inform you of the outcome.
If the return is approved, the purchase amount will be refunded using the same payment method used to place the order.
Depending on your bank or payment provider, it may take a few business days for the amount to appear in your account.
Damaged or Incorrectly Delivered Products
Did you receive a damaged, defective, or incorrect product? Please contact us within 24 hours of delivery.
If possible, include clear photos of the product, the packaging, and the shipping label so that we can assess and resolve the situation as quickly as possible.
Products That Cannot Be Returned
Returns may be refused when products:
- Have been used more than necessary to assess the product.
- Are damaged due to improper or careless use after delivery.
- Are incomplete or missing original parts and accessories.
- Cannot be returned for hygiene or safety reasons, where applicable.
Exchanges
Do you want to exchange a product? Please contact our customer service. We will be happy to look at the possibilities and assist you with the exchange process if possible.
Return Shipping Costs
Unless it concerns a damaged, defective, or incorrectly delivered product, the costs for returning an order are the responsibility of the customer.
We recommend using a shipping service with Track & Trace. UMSZ BIKEZ is not liable for return shipments that are lost or damaged during transit.
Contact
Do you have questions about a return or refund? Please feel free to contact our customer service at info@umsz-bikez.nl. Our team will be happy to assist you with any questions about returns, refunds, and the return process.