Answers To Your Questions

Quickly find answers to the most frequently asked questions about our fatbikes, orders, delivery, service and more. Is your question not listed? Feel free to contact us.

General Inquiries

We combine premium fatbikes with personal service, expert advice, and reliable support. Our goal is to provide every customer with an excellent riding experience, both before and after purchase.

Yes. Even after your purchase, we are ready to help you with questions, maintenance, and general support.

Currently, we operate primarily online. This allows us to easily serve our customers throughout the Netherlands with fast delivery and personal support.

We believe in quality, reliability, and excellent service. That's why we only select fatbikes that meet our high quality standards.

You can contact us by phone, email, or through the contact form on our website. We are happy to assist you as soon as possible.

Products FAQs

Yes. Every fatbike is carefully checked before being shipped, so you can quickly enjoy your new purchase.

That depends on your needs. Whether you cycle to work daily or take longer recreational rides, we are happy to help you choose the right model.

Yes. On each product page you will find extensive information about the specifications, features, and key characteristics of each fat bike.

Yes. Our collection consists of several models that differ in design, comfort, performance, and range.

Of course. Our team will be happy to help you compare models and choose the fat bike that best suits your needs.

Shipping & Delivery FAQs

We currently deliver in the Netherlands, Belgium, and Portugal.

Orders are usually delivered within 3 to 6 working days in the Netherlands and Belgium. For Portugal, the delivery time is usually 4 to 7 working days.

For orders under €1000, shipping costs are €50. From €1000, you benefit from free shipping.

Yes. As soon as your order has been dispatched, you will receive a Track & Trace code with which you can easily track the delivery.

We work with reliable carriers such as PostNL, DHL, and DPD to guarantee safe and fast delivery.

Returns & Warranty FAQs

Yes. You can return your order within 14 days of receipt, provided the product meets our return conditions.

After receipt and inspection of the returned product, we will process the refund as quickly as possible.

We advise you to keep the original packaging. This helps to return the product safely.

Contact us directly and, if possible, send photos of the damage. We will look for a suitable solution as soon as possible.

Contact our customer service department. We will guide you step by step through the return process and provide all necessary instructions.

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Any questions?

Our team is happy to help you with questions about our fatbikes, orders, delivery and service. Feel free to contact us.

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